Front of House / Concierge
- Approachability Skills: They must be extremely approachable and inviting to guests. This is a fine line between helping guests and overreaching, and it must be balanced.
- Relationship Building Skills: In the brief period of time that a guest interacts with a concierge, they must build rapport and trust with that person. In this sense, being able to quickly build to a certain level of relationship is a must.
- Professional skills: This skill is a bit ambiguous and there is no clear definition. However, it means that the concierge must react to all situations with a degree of professionalism and handle crises in stride. There will be guests who are unhappy with their experience, and the concierge must not let their personal emotions interfere with the guest experience.
- Respect skills: We look at this certain skill when recruiting because we want our staff to build a network of people and resources which will not only help them in networking but not damage existing relationships. This is achieved through competency-based questions.
Our philosophy is to treat our staff as if they are family ensuring they are respected, listened to and meeting their requirements to do their job well. We frequently offer incentives to our Concierges who provide us with a continued exceptional service by giving bonuses, gifts and even holidays!
Below are some of the responsibilities of our Concierges:
- Welcoming Guests
- Management of Front Desk / Reception Area
- Process the packages that come in and out of the building
- Supervising contractors and filling out permit to work forms
- Controlling Access Points Around the Development
- Handling customer queries in an efficient manner
- Conducting site patrols and recording any defects to management
- Overall cleanliness of the reception area
- Monitoring CCTV and key holding
Work With UsWe can tailor our service to meet your individual needs.
We have a dedicated call centre operating 24 Hours a day 365 Days a year and aim to place someone to your premises within 2 hours from your callout which is achieved through a number of affiliates working for us across the capital and surrounding areas.
Contact us today to make a booking or find out more about our Concierge Services.